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Pricing, plan names, free plan availability, and trial details are checked against official provider pages before being used in ProPicked scores. Vendor relationships do not change rankings, scores, or recommendations.
Provider pricing facts
Provider pricing facts: Help Scout offers a free plan. A 15-day free trial is tracked where provider data is available. We currently track 4 plans for this pricing page.
Source and freshness note
Source and freshness note: pricing, free-plan, trial, and plan-limit signals are checked against public provider pages and updated comparison data. Last checked May 2026.
Help Scout Pricing Plans (2026)
Complete pricing breakdown, plan comparison and value analysis
Key Takeaways
- ✓Help Scout offers a free plan — no credit card required.
- ✓15-day free trial available to test premium features before committing.
- ✓4 pricing plans available.
- ✓Value for money score: 8.4/10 — excellent value.
Help Scout Plans Comparison
Free
- Up to 50 contacts/month
- Shared inbox
- Knowledge base
- AI answers and drafts
- Beacon help widget
Standard
- Unlimited users
- 2 inboxes
- Email and live chat
- Workflows and automation
- Custom reports
Plus
- Everything in Standard
- 5 inboxes
- Salesforce and Jira integration
- Advanced permissions
- Teams and SLA management
Pro
- Everything in Plus
- Enterprise security
- Dedicated onboarding
- Custom API limits
- HIPAA compliance
Plan Feature Comparison
| Feature | Free Free | Standard $50/mo | Plus $75/mo | Pro Free |
|---|---|---|---|---|
| Up to 50 contacts/month | ✓ | — | — | — |
| Shared inbox | ✓ | — | — | — |
| Knowledge base | ✓ | — | — | — |
| AI answers and drafts | ✓ | — | — | — |
| Beacon help widget | ✓ | — | — | — |
| Unlimited users | — | ✓ | — | — |
| 2 inboxes | — | ✓ | — | — |
| Email and live chat | — | ✓ | — | — |
| Workflows and automation | — | ✓ | — | — |
| Custom reports | — | ✓ | — | — |
| Everything in Standard | — | — | ✓ | — |
| 5 inboxes | — | — | ✓ | — |
| Salesforce and Jira integration | — | — | ✓ | — |
| Advanced permissions | — | — | ✓ | — |
| Teams and SLA management | — | — | ✓ | — |
| Everything in Plus | — | — | — | ✓ |
| Enterprise security | — | — | — | ✓ |
| Dedicated onboarding | — | — | — | ✓ |
| Custom API limits | — | — | — | ✓ |
| HIPAA compliance | — | — | — | ✓ |
Help Scout Pricing Summary
How Does Help Scout Pricing Compare?
Market Positioning
With plans starting at $50/mo, Help Scout sits in the mid-range of the SaaS Tools market. This pricing targets growing teams who need professional-grade features without enterprise-level costs.
Price-to-Feature Ratio
With a 8.4/10 value score, Help Scout delivers more features per dollar than most competitors. Users consistently rate it as offering excellent bang for the buck.
Upgrade Path
Help Scout offers 4 distinct tiers, giving you room to scale as your needs evolve. Starting from the free plan, you can gradually upgrade without switching platforms — a significant advantage over competitors with limited plan options.
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Help Scout Pricing FAQ
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