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Provider pricing facts
Provider pricing facts: Zoho Desk offers a free plan. A 15-day free trial is tracked where provider data is available. We currently track 4 plans for this pricing page.
Source and freshness note
Source and freshness note: pricing, free-plan, trial, and plan-limit signals are checked against public provider pages and updated comparison data. Last checked May 2026.
Zoho Desk Pricing Plans (2026)
Complete pricing breakdown, plan comparison and value analysis
Key Takeaways
- ✓Zoho Desk offers a free plan — no credit card required.
- ✓15-day free trial available to test premium features before committing.
- ✓4 pricing plans available.
- ✓Value for money score: 8/10 — excellent value.
Zoho Desk Plans Comparison
Free
- Up to 3 agents
- Email ticketing
- Help center
- Social media channels
- Basic reporting
Express
- Up to 5 agents
- Advanced ticket management
- Social media integration
- Customer happiness ratings
- Workflow rules
Standard
- Unlimited agents
- Multi-channel support
- SLA management
- Custom reports
- Telephony integration
Professional
- Everything in Standard
- AI-powered assistant
- Custom dashboards
- Multi-department
- Round-robin assignment
Plan Feature Comparison
| Feature | Free Free | Express $14/mo | Standard $35/mo | Professional $49/mo |
|---|---|---|---|---|
| Up to 3 agents | ✓ | — | — | — |
| Email ticketing | ✓ | — | — | — |
| Help center | ✓ | — | — | — |
| Social media channels | ✓ | — | — | — |
| Basic reporting | ✓ | — | — | — |
| Up to 5 agents | — | ✓ | — | — |
| Advanced ticket management | — | ✓ | — | — |
| Social media integration | — | ✓ | — | — |
| Customer happiness ratings | — | ✓ | — | — |
| Workflow rules | — | ✓ | — | — |
| Unlimited agents | — | — | ✓ | — |
| Multi-channel support | — | — | ✓ | — |
| SLA management | — | — | ✓ | — |
| Custom reports | — | — | ✓ | — |
| Telephony integration | — | — | ✓ | — |
| Everything in Standard | — | — | — | ✓ |
| AI-powered assistant | — | — | — | ✓ |
| Custom dashboards | — | — | — | ✓ |
| Multi-department | — | — | — | ✓ |
| Round-robin assignment | — | — | — | ✓ |
Zoho Desk Pricing Summary
How Does Zoho Desk Pricing Compare?
Market Positioning
At $14/mo starting price, Zoho Desk is positioned in the budget-friendly segment of the SaaS Tools market. This makes it accessible for freelancers and small teams testing the waters.
Price-to-Feature Ratio
With a 8.0/10 value score, Zoho Desk delivers more features per dollar than most competitors. Users consistently rate it as offering excellent bang for the buck.
Upgrade Path
Zoho Desk offers 4 distinct tiers, giving you room to scale as your needs evolve. Starting from the free plan, you can gradually upgrade without switching platforms — a significant advantage over competitors with limited plan options.
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Zoho Desk Pricing FAQ
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