Gorgias
Very GoodEcommerce-focused helpdesk that unifies customer support across all channels
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Pricing, plan names, free plan availability, and trial details are checked against official provider pages before being used in ProPicked scores. Vendor relationships do not change rankings, scores, or recommendations.
Official Source Checked
We checked Gorgias provider data from gorgias.com on May 20, 2026.
$10/mo, $50/mo, $300/mo, $750/mo
No durable free-plan signal found; free-trial signal found
free, Enterprise, growth, Starter, Basic
Provider Pricing Facts
Provider pricing facts: Gorgias starts at $10/mo. A 7-day trial is listed in the pricing data.
Source and Freshness Note
Source and freshness note: pricing, free-plan, and feature signals are checked against public provider pages and updated comparison data. Last checked May 2026.
Gorgias stands out for deep ecommerce integration shows full order context in tickets, and users also value aI automation handles up to 60% of common support requests. Pricing from $10/mo keeps it accessible for smaller teams. The main trade-off: pricing based on ticket volume can be unpredictable.
Our Gorgias Rating
A strong showing driven primarily by its ease of use. It holds up well against the top tier in e-commerce. A 7-day trial lets you evaluate it firsthand.
What is Gorgias?
Gorgias is a customer support helpdesk platform purpose-built for ecommerce businesses, centralizing customer conversations from email, live chat, social media, SMS, WhatsApp, and phone into a single unified inbox with deep Shopify, BigCommerce, and WooCommerce integration. What sets Gorgias apart from general helpdesk tools is its ability to display complete customer context including order history, tracking information, loyalty status, and subscription details directly alongside support tickets, enabling agents to resolve issues without switching between tools. The platform includes AI-powered automation that can handle common requests like order status inquiries, returns, and cancellations automatically, reducing ticket volume by up to 60 percent for some merchants. Gorgias also provides revenue-generating features including pre-sale chat campaigns, abandoned cart recovery through support channels, and product recommendation capabilities within support conversations. Macros with dynamic variables pull order and customer data into templated responses for consistent, personalized replies. The platform provides detailed analytics on support performance, revenue attributed to support interactions, and customer satisfaction scores. For growing ecommerce brands, Gorgias scales from basic email support to full omnichannel operations with automation, making it the most adopted ecommerce-specific helpdesk solution.
Is Gorgias Right for You?
Gorgias works well for teams that need deep ecommerce integration shows full order... starting at $10/mo. Skip it if you are on a tight budget.
Best If
- +Your workflow depends on integrations — Deep ecommerce integration shows full order context in tickets
- +You want to automate repetitive tasks — AI automation handles up to 60% of common support requests
- +Having responsive support matters — Revenue attribution tracks sales generated through support
- +You need something under $15/mo — paid plans start at $10
- +You want a direct product test first — there is a 7-day free trial
Avoid If
- −Your budget is under $10/mo per user — pricing can add up
- −Best features require Shopify, less mature on other platforms
- −Automation setup requires initial investment of time
- −You'll need guided onboarding support — customer service has gaps
Gorgias Key Features
Compact provider-data feature snapshot showing 6 of 18 tracked fields.
Gorgias Pros & Cons
👍 Pros
- Deep ecommerce integration shows full order context in tickets
- AI automation handles up to 60% of common support requests
- Revenue attribution tracks sales generated through support
- Unified inbox for email, chat, social, SMS, and phone
- Macros with dynamic order data for fast personalized responses
👎 Cons
- Pricing based on ticket volume can be unpredictable
- Best features require Shopify, less mature on other platforms
- Automation setup requires initial investment of time
- Phone support features less developed than dedicated call center tools
Who Should (and Shouldn't) Use Gorgias?
✓Ideal For
- ✓Value-seekers watching budget — Gorgias's value score (8.9/10) signals strong ROI per dollar spent
- ✓Teams that rely on vendor support — support scores 8.5/10, above the category average
- ✓Teams focused on online Store Setup — users specifically praise deep ecommerce integration shows full order context in tickets
⚠Not Ideal For
- ⚠People bothered by: pricing based on ticket volume can be unpredictable
- ⚠Users who need: best features require Shopify, less mature on other platforms — that's a weak spot here
Best Use Cases for Gorgias
- ✓Online Store Setup
- ✓Inventory Management
- ✓Multi-Channel Selling
- ✓Order Fulfillment
Gorgias Pricing
Full pricing details →Starter
- ✓Ticket-based pricing
- ✓Unlimited agent seats
- ✓Basic helpdesk features
- ✓Shopify integration
- ✓Email support
Basic
- ✓More monthly tickets
- ✓Automation rules
- ✓Live chat widget
- ✓Social media channels
- ✓Performance reports
Pro
- ✓Everything in Basic
- ✓Advanced automation
- ✓Revenue statistics
- ✓Custom CSAT surveys
- ✓Phone support
Advanced
- ✓Everything in Pro
- ✓5000 monthly tickets
- ✓Full AI features
- ✓Advanced analytics
- ✓Dedicated account manager
💡 Pricing Insight
Gorgias has 4 pricing tiers, from $10/mo (Starter) up to $900/mo (Advanced). In terms of value, Gorgias punches above its weight — you get a lot of capability per dollar compared to other e-commerce analytics tools.
Gorgias Decision Verdict
Gorgias — Very Good
Here's our honest take: Gorgias is one of the best e-commerce analytics tools we've reviewed. What makes it stand out? Deep ecommerce integration shows full order context in tickets. On top of that, aI automation handles up to 60% of common support requests. Pricing starts at $10/mo — reasonable for what you get. Where does it fall short? Pricing based on ticket volume can be unpredictable. That's worth knowing upfront. Bottom line: Gorgias earns our recommendation for most e-commerce analytics use cases.
How to Get Started with Gorgias
Start your 7-day free trial
Sign up for the trial and explore everything Gorgias offers. 7 days is enough time to know if it's right for you.
Set up your workspace
Follow the onboarding guide — most people are up and running in minutes. Gorgias is designed to be intuitive from the start.
Start using it for real
Don't just poke around — actually use it for a real task. Start with online Store Setup — that's where most users see quick wins.
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Gorgias Category Rankings
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