We use provider pages as the source of truth.
Pricing, plan names, free plan availability, and trial details are checked against official provider pages before being used in ProPicked scores. Vendor relationships do not change rankings, scores, or recommendations.
Provider Pricing Facts
Provider pricing facts: tawk.to offers a free plan; Chatwoot offers a free plan.
Source and Freshness Note
Source and freshness note: pricing, free-plan, and feature signals are compared from public provider data and updated comparison records. Last checked May 2026.
tawk.to vs Chatwoot: Honest Comparison (2026)
tawk.to
Free live chat software for websites with full feature set
Chatwoot
Open-source customer engagement platform
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Quick Verdict:
It's a tie — both score 8.0/10. Choose tawk.to for more features. Choose Chatwoot for its unique strengths.
Both tools are evenly matched at 8.0/10. Both offer free plans. tawk.to stands out for completely free with unlimited agents and history, while Chatwoot excels at clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives.. However, Chatwoot leads in our detailed feature analysis (7.7 vs 5.8).
| Feature | tawk.to | Chatwoot |
|---|---|---|
| Overall Rating | 8.0/10 | 8.0/10 |
| Ease of Use | 8.3/10 | 8.3/10 |
| Features | 8.4/10 | 8.2/10 |
| Value for Money | 8.1/10 | 7.9/10 |
| Customer Support | 8.3/10 | 7.5/10 |
| Free Plan | Yes ✓ | Yes ✓ |
| Starting Price | $29/mo | $19/mo |
| Feature Score | 5.8/10 | 7.7/10 |
| Top Strength | Completely free with unlimited agents and history | Clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives. |
| Biggest Weakness | tawk.to branding on free tier | Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing. |
| Best For | Small businesses needing free live chat | Is Chatwoot free?Provider data indicates a free plan is available. |
| Winner | Tie (8.0/10) | |
What is tawk.to?
Free live chat software for websites with full feature settawk.to is a free live chat application that provides real-time website visitor monitoring, customizable chat widgets, ticketing, knowledge base, and team management. Unlike most competitors, its core product is completely free with unlimited agents and chat history, monetizing through optional add-ons like removing branding and hiring chat agents.
- +Completely free with unlimited agents and history
- +Real-time visitor monitoring and engagement
- +Built-in ticketing and knowledge base
- •Small businesses needing free live chat
- •Startups wanting customer support without costs
- •Websites needing real-time visitor monitoring
What is Chatwoot?
Open-source customer engagement platformChatwoot is a SaaS tool for teams evaluating helpdesk software in 2026. Open-source customer engagement platform ProPicked's review is based on provider-published pricing, plan limits, feature availability, and customer review signals rather than sponsorship placement. Provider data highlights ticket Management, live Chat, knowledge Base, email Support, chatbot as tracked capabilities. The current rating is 8.0/10, with value, feature coverage, ease of use, and support considered separately so buyers can compare it against alternatives in the same category. Use this page to verify what Chatwoot offers, where it is strongest, what trade-offs to check, and which competing tools may fit better before committing.
- +Clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives.
- +Provider-checked pricing context:Provider data indicates a free plan is available. A 14-day trial is listed for evaluation before purchase.
- +Feature coverage is documented:Provider data highlights ticket Management, live Chat, knowledge Base, email Support, chatbot as tracked capabilities.
- •Is Chatwoot free?Provider data indicates a free plan is available.
- •What should I verify before buying?Confirm current pricing, plan limits, cancellation terms, integrations, and support response expectations.
- •How does ProPicked score Chatwoot?Ratings combine provider data, pricing checks, feature coverage, and public review signals across four dimensions.
tawk.to vs Chatwoot: Key Differences
tawk.to vs Chatwoot: Quick Verdict
This one's basically a coin flip on paper — tawk.to scores 8/10 and Chatwoot hits 8/10. The right pick comes down to what you actually need day-to-day.
Choose tawk.to if:
- Completely free with unlimited agents and history
- Real-time visitor monitoring and engagement
- Built-in ticketing and knowledge base
- You match the profile: small businesses needing free live chat
- You're watching your budget — tawk.to gets a 8.1/10 for value
Choose Chatwoot if:
- Open-source with self-hosting option
- Unified inbox across all channels
- Good automation and chatbot capabilities
- You match the profile: small businesses needing affordable omnichannel support
Decision Summary
Who wins in each scenario? A quick look at how tawk.to and Chatwoot compare across different buyer needs.
Both score 8.0/10 overall
Scores 8.1/10 on value vs 7.9/10
Both score 8.3/10 for ease of use
Features + support avg: 8.4/10 vs 7.8/10
Free plan available + 8.1/10 value
Both offer free plans
Choose tawk.to if you need...
- ✓Completely free with unlimited agents and history
- ✓Real-time visitor monitoring and engagement
- ✓Built-in ticketing and knowledge base
- !tawk.to branding on free tier
- !Support quality can be inconsistent
Choose Chatwoot if you need...
- ✓Clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives.
- ✓Provider-checked pricing context:Provider data indicates a free plan is available. A 14-day trial is listed for evaluation before purchase.
- ✓Feature coverage is documented:Provider data highlights ticket Management, live Chat, knowledge Base, email Support, chatbot as tracked capabilities.
- ✓Lower starting price ($19/mo vs $29/mo)
- !Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- !Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Chatwoot against at least two alternatives.
Our Take: tawk.to vs Chatwoot
This is one of the closer matchups we've reviewed. tawk.to (8.0/10) and Chatwoot (8.0/10) are separated by just 0.0 points — practically a statistical tie. Your decision should come down to workflow fit, not scores.
Where they differ: tawk.to's biggest strengths are completely free with unlimited agents and history and real-time visitor monitoring and engagement. Chatwoot, on the other hand, shines with clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives. and provider-checked pricing context:Provider data indicates a free plan is available. A 14-day trial is listed for evaluation before purchase.. These reflect fundamentally different product priorities.
Both offer free plans, so you can test each one with zero risk before committing. We recommend trying both for a week with real data.
tawk.to vs Chatwoot Score Comparison
| Category | tawk.to | Chatwoot |
|---|---|---|
🏆Overall Score | 8.0 | 8.0 |
💫Ease of Use | 8.3 | 8.3 |
⚙Features | 8.4▲ | 8.2 |
💰Value for Money | 8.1▲ | 7.9 |
💬Customer Support | 8.3▲ | 7.5 |
Why These Scores? Our Reasoning
- +Completely free with unlimited agents and history
- +Real-time visitor monitoring and engagement
- +Built-in ticketing and knowledge base
- -tawk.to branding on free tier
- -Support quality can be inconsistent
- +Clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives.
- +Provider-checked pricing context:Provider data indicates a free plan is available. A 14-day trial is listed for evaluation before purchase.
- +Feature coverage is documented:Provider data highlights ticket Management, live Chat, knowledge Base, email Support, chatbot as tracked capabilities.
- -Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- -Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Chatwoot against at least two alternatives.
tawk.to vs Chatwoot Pros & Cons
+Strengths
- ✓Completely free with unlimited agents and history
- ✓Real-time visitor monitoring and engagement
- ✓Built-in ticketing and knowledge base
- ✓Customizable chat widget design
-Weaknesses
- ✗tawk.to branding on free tier
- ✗Support quality can be inconsistent
- ✗Interface design feels dated compared to Crisp or Intercom
+Strengths
- ✓Clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives.
- ✓Provider-checked pricing context:Provider data indicates a free plan is available. A 14-day trial is listed for evaluation before purchase.
- ✓Feature coverage is documented:Provider data highlights ticket Management, live Chat, knowledge Base, email Support, chatbot as tracked capabilities.
-Weaknesses
- ✗Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- ✗Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Chatwoot against at least two alternatives.
- ✗Review signals can lag product changes:New feature launches and pricing updates may not be reflected in public user feedback immediately.
Who Should Use tawk.to vs Chatwoot?
tawk.to is ideal for
- •Small businesses needing free live chat
- •Startups wanting customer support without costs
- •Websites needing real-time visitor monitoring
Chatwoot is ideal for
- •Is Chatwoot free?Provider data indicates a free plan is available.
- •What should I verify before buying?Confirm current pricing, plan limits, cancellation terms, integrations, and support response expectations.
- •How does ProPicked score Chatwoot?Ratings combine provider data, pricing checks, feature coverage, and public review signals across four dimensions.
- •Match the provider's published plan limits against your expected seats, projects, contacts, storage, or usage volume.
- •Check whether the features you need are included in the entry plan or require an upgrade.
When NOT to Choose tawk.to or Chatwoot
Knowing when a tool is the wrong fit is just as important as knowing its strengths
Skip tawk.to if...
- ✗tawk.to branding on free tier
- ✗Support quality can be inconsistent
- ✗Interface design feels dated compared to Crisp or Intercom
Skip Chatwoot if...
- ✗Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- ✗Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Chatwoot against at least two alternatives.
- ✗Review signals can lag product changes:New feature launches and pricing updates may not be reflected in public user feedback immediately.
tawk.to vs Chatwoot Decision Framework
Choose based on what matters most to you
tawk.to vs Chatwoot Pricing
| Pricing Feature | tawk.to | Chatwoot |
|---|---|---|
| Free Plan | ✓ Yes | ✓ Yes |
| Starting Price | $29/mo | $19/mo |
| Free Trial | Not available | 14 days |
| Number of Plans | 2 | 4 |
| Value Rating | 8.1/10 | 7.9/10 |
tawk.to Plans
- ✓Unlimited agents
- ✓Live chat widget
- ✓Ticketing system
- ✓Canned responses
- +1 more
- ✓Everything in Free
- ✓AI chatbot
- ✓Chat engagement features
- ✓Video and voice calls
- +1 more
Chatwoot Plans
- ✓Self-hosted deployment
- ✓Unlimited agents
- ✓Live chat widget
- ✓Multi-channel support
- +1 more
- ✓Managed cloud hosting
- ✓Email and social channels
- ✓Canned responses
- ✓Team collaboration
- +1 more
- ✓Everything in Hacker
- ✓Chatbot builder
- ✓Advanced automations
- ✓Reports and analytics
- +1 more
- ✓Everything in Business
- ✓Custom integrations
- ✓SLA management
- ✓Audit logs
- +1 more
What You Get: Plan Feature Comparison
Comparing tawk.to's AI Assist ($29/mo) vs Chatwoot's Hacker (Cloud) ($19/mo)
| Feature | tawk.to | Chatwoot |
|---|---|---|
| Everything in Free | ✓ | ✗ |
| AI chatbot | ✓ | ✗ |
| Chat engagement features | ✓ | ✗ |
| Video and voice calls | ✓ | ✗ |
| Scheduling | ✓ | ✗ |
| Managed cloud hosting | ✗ | ✓ |
| Email and social channels | ✗ | ✓ |
| Canned responses | ✗ | ✓ |
| Team collaboration | ✗ | ✓ |
| Basic reporting | ✗ | ✓ |
Which Should You Choose?
tawk.to
Chatwoot
Quick Buyer's Guide
Based on our analysis, here's who each tool is best suited for
- ✓Small businesses needing free live chat
- ✓Startups wanting customer support without costs
- ✓Users who need completely free with unlimited agents and history
- ✓Is Chatwoot free?Provider data indicates a free plan is available.
- ✓What should I verify before buying?Confirm current pricing, plan limits, cancellation terms, integrations, and support response expectations.
- ✓Users who need clear category fit:Chatwoot is positioned for buyers comparing helpdesk options, making it easier to benchmark against direct alternatives.
- ✓Teams with tighter budgets ($19/mo vs $29/mo)
tawk.to vs Chatwoot: The Bottom Line
tawk.to and Chatwoot are dead even — this one comes down to personal preference.
## Our Verdict This one's basically a coin flip on paper — tawk.to scores 8/10 and Chatwoot hits 8/10. The right pick comes down to what you actually need day-to-day. ### Choose tawk.to if: - Completely free with unlimited agents and history - Real-time visitor monitoring and engagement - Built-in ticketing and knowledge base - You match the profile: small businesses needing free live chat - You're watching your budget — tawk.to gets a 8.1/10 for value ### Choose Chatwoot if: - Open-source with self-hosting option - Unified inbox across all channels - Good automation and chatbot capabilities - You match the profile: small businesses needing affordable omnichannel support With virtually identical scores, the best choice depends entirely on your workflow, budget, and which specific features you'll use daily.