ConnectWise
GoodIT management platform designed for managed service providers and IT teams
ConnectWise is a solid saas tools tool rated 7.8/10. Plans start at $35/mo. Key strengths: features (8.5/10) and ease of use (7.0/10). Worth considering if its strengths align with your needs.
Our Rating
Based on comprehensive analysis of features, pricing, ease of use, and customer feedback
What is ConnectWise?
ConnectWise is a comprehensive IT management and business automation platform built specifically for managed service providers (MSPs) and IT teams. Its flagship product, ConnectWise PSA (Professional Services Automation), combines ticketing, project management, time tracking, billing, and CRM into a unified system. ConnectWise also offers RMM (Remote Monitoring and Management), cybersecurity, and remote access solutions. The platform serves over 45,000 technology solution providers worldwide and is the backbone of many MSP operations.
ConnectWise Key Features
Pros & Cons
👍 Pros
- Purpose-built for MSPs and IT companies with features no general helpdesk tool can match
- Unified PSA platform combines ticketing, billing, and project management in one system
- Extensive integration ecosystem with RMM, cybersecurity, and remote access tools
👎 Cons
- Interface feels complex and dated, requiring significant training for new team members
- Pricing is not transparent, requiring contact with sales for most configuration options
- Customer support responsiveness has been a recurring complaint among smaller MSP users
Best Use Cases for ConnectWise
Use Cases
- Managed Service Providers: Run your entire MSP business from ticketing and billing to project delivery in one platform.
- IT Departments: Manage internal IT service requests, assets, and infrastructure monitoring centrally.
- Break-Fix IT Shops: Track repair tickets, parts procurement, and billing for walk-in and on-site clients.
- IT Consulting: Manage multiple client engagements with project tracking, time logging, and automated invoicing.
ConnectWise Pricing
Full pricing details →Basic
- ✓Service desk ticketing
- ✓Time tracking
- ✓Basic reporting
- ✓Client portal
Standard
- ✓Project management
- ✓SLA management
- ✓Advanced workflows
- ✓Procurement
Premium
- ✓Multi-company management
- ✓Advanced reporting
- ✓API access
- ✓Custom dashboards
Enterprise
- ✓Dedicated support
- ✓Custom integrations
- ✓Training included
- ✓SLA guarantee
Who is ConnectWise Best For?
ConnectWise is best for managed service providers and IT-focused businesses that need an all-in-one PSA platform purpose-built for the technology services industry. It's the top choice for MSPs that want unified ticketing, billing, and project management with deep RMM integration.
ConnectWise at a Glance
Expert Verdict
ConnectWise — Good
ConnectWise is a solid contender in the SaaS Tools space with room for growth. It scores well on features (8.5/10) but could improve in some areas. At $35/mo, it offers reasonable value for what you get. Worth considering if its strengths align with your specific needs.
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