Crisp

Crisp is a business messaging platform that unifies live chat, email, social media messaging, and SMS into a single collaborative inbox. Designed for startups and growing businesses, Crisp provides a modern alternative to complex enterprise solutions by combining essential customer communication tools in one affordable package. The live chat widget is highly customizable and includes real-time visitor monitoring, typing previews, and automated triggers based on user behavior. Crisp's built-in CRM tracks customer interactions across all channels, building rich contact profiles without needing a separate CRM tool. The knowledge base feature helps businesses create self-service documentation that integrates directly with the chat widget, suggesting relevant articles as customers type their questions. CrispyBird, the platform's chatbot builder, allows teams to create automated conversation flows without coding. Crisp also includes a shared inbox with internal notes, assignment rules, and canned responses for team collaboration. The campaign feature enables targeted messages based on user segments, making it useful for onboarding and engagement. Video calling and screen sharing are built directly into the chat widget, allowing support agents to escalate text conversations to video when complex issues require visual assistance.