LiveChat
Very GoodComplete customer service platform with live chat, chatbots, and helpdesk
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Pricing, plan names, free plan availability, and trial details are checked against official provider pages before being used in ProPicked scores. Vendor relationships do not change rankings, scores, or recommendations.
Official Source Checked
We checked LiveChat provider data from livechat.com on May 21, 2026.
$ 19 /mo, $ 49 /mo, $ 79 /mo, $ 52 /mo
Free-plan signal found; 14-day trial signal found
Free, Enterprise, business, Starter, Basic
Provider Pricing Facts
Provider pricing facts: LiveChat starts at $20/mo. A 14-day trial is listed in the pricing data.
Source and Freshness Note
Source and freshness note: pricing, free-plan, and feature signals are checked against public provider pages and updated comparison data. Last checked May 2026.
LiveChat stands out for intuitive and clean agent interface that requires minimal training, and users also value extensive integration ecosystem with 200+ apps. Pricing from $20/mo keeps it accessible for smaller teams. The main trade-off: no free plan available, only 14-day trial.
Our LiveChat Rating
A strong showing driven primarily by its ease of use. It holds up well against the top tier in saas tools. A 14-day trial lets you evaluate it firsthand.
What is LiveChat?
LiveChat is a premium customer communication platform that enables businesses to engage with website visitors in real time through live chat, AI-powered chatbots, and integrated helpdesk features. Founded in 2002, LiveChat has grown into one of the most widely adopted customer service solutions, serving over 36,000 companies across 150 countries. The platform provides a unified agent workspace where support teams can manage conversations from multiple channels including website chat, email, social media, and messaging apps. LiveChat offers extensive customization options for chat widgets, allowing businesses to match the look and feel of their brand. The platform includes powerful automation features such as canned responses, chat routing rules, and AI-assisted suggestions that help agents respond faster and more consistently. Advanced reporting and analytics give managers visibility into team performance, customer satisfaction scores, and chat volume trends. LiveChat integrates with over 200 third-party applications including popular CRM systems, e-commerce platforms, and marketing tools. The platform also supports proactive chat invitations, allowing businesses to automatically engage visitors based on their behavior, time on page, or other custom triggers. With features like file sharing, chat transcripts, and post-chat surveys, LiveChat provides a comprehensive solution for businesses looking to deliver exceptional customer experiences.
Is LiveChat Right for You?
LiveChat works well for teams that need intuitive and clean agent interface that requires... starting at $20/mo. Skip it if no free plan available, only 14-day trial.
Best If
- +Getting your team onboarded fast is a priority
- +Your workflow depends on integrations — Extensive integration ecosystem with 200+ apps
- +You want to automate repetitive tasks — Powerful automation and chatbot capabilities
- +You want a direct product test first — there is a 14-day free trial
Avoid If
- −No free plan available, only 14-day trial
- −Your budget is under $20/mo per user — pricing can add up
- −Some advanced features locked behind higher tiers
LiveChat Key Features
Compact provider-data feature snapshot showing 6 of 17 tracked fields.
LiveChat Pros & Cons
👍 Pros
- Intuitive and clean agent interface that requires minimal training
- Extensive integration ecosystem with 200+ apps
- Powerful automation and chatbot capabilities
- Excellent real-time reporting and analytics
👎 Cons
- No free plan available, only 14-day trial
- Per-agent pricing can get expensive for larger teams
- Some advanced features locked behind higher tiers
Who Should (and Shouldn't) Use LiveChat?
✓Ideal For
- ✓First-time users and non-technical teams — LiveChat scores 9.0/10 on ease of use, making it one of the gentler onboarding experiences in this space
- ✓Power users who want depth — LiveChat's feature rating (8.6/10) puts it near the top of what this category offers
- ✓Teams that rely on vendor support — support scores 8.5/10, above the category average
- ✓Teams focused on top Use Cases — users specifically praise intuitive and clean agent interface that requires minimal training
⚠Not Ideal For
- ⚠People bothered by: no free plan available, only 14-day trial
- ⚠Users who need: per-agent pricing can get expensive for larger teams — that's a weak spot here
Best Use Cases for LiveChat
- ✓Top Use Cases
- ✓Provider Pricing Research
LiveChat Pricing
Full pricing details →Starter
- ✓60-day chat history
- ✓Basic widget customization
- ✓Ticketing system
- ✓Data security
Team
- ✓Unlimited chat history
- ✓Full widget customization
- ✓Basic reporting
- ✓Agent groups
Business
- ✓Advanced reporting
- ✓Staffing prediction
- ✓Work scheduler
- ✓Multiple brandings
💡 Pricing Insight
LiveChat has 3 pricing tiers, from $20/mo (Starter) up to $59/mo (Business). In terms of value, LiveChat punches above its weight — you get a lot of capability per dollar compared to other help desk & support tools.
LiveChat Decision Verdict
LiveChat — Very Good
Here's our honest take: LiveChat is one of the best help desk & support tools we've reviewed. What makes it stand out? Intuitive and clean agent interface that requires minimal training. On top of that, extensive integration ecosystem with 200+ apps. Pricing starts at $20/mo — reasonable for what you get. Where does it fall short? No free plan available, only 14-day trial. That's worth knowing upfront. Bottom line: LiveChat earns our recommendation for most help desk & support use cases.
How to Get Started with LiveChat
Start your 14-day free trial
Sign up for the trial and explore everything LiveChat offers. 14 days is enough time to know if it's right for you.
Set up your workspace
Follow the onboarding guide — most people are up and running in minutes. LiveChat is designed to be intuitive from the start.
Start using it for real
Don't just poke around — actually use it for a real task. Start with top Use Cases — that's where most users see quick wins.
LiveChat Related Tools & Comparisons
LiveChat Category Rankings
Compare LiveChat against competitors in provider-data rankings