Missive

Missive is a collaborative email client and team inbox platform that reimagines how teams handle shared communication. The platform provides shared inboxes for email addresses like support@, sales@, and info@, allowing team members to collaborate on responses through internal chat, assign conversations, and manage workload distribution without forwarding or CCing. Unlike traditional helpdesks, Missive functions as a full-featured email client that handles both personal and shared email, so team members use a single app for all communication. The platform supports live collaborative drafting where multiple team members can write and edit a response simultaneously before sending. Conversations can be assigned, snoozed, labeled, and organized with automated rules that route messages based on content, sender, or subject line patterns. Missive integrates with CRM systems, project management tools, and custom APIs through webhooks, enabling teams to build automated workflows around email communication. The platform also supports live chat, SMS, WhatsApp, Instagram, Facebook Messenger, and Telegram, consolidating customer communication channels into the unified inbox. For managers, Missive provides analytics on response times, conversation volume, and team workload distribution. The result is an email experience that combines the familiarity of a personal email client with the collaboration features of a team helpdesk.