Re:amaze

Re:amaze is an integrated customer service, live chat, and helpdesk platform designed to help online businesses deliver exceptional customer support across multiple channels. Particularly popular among e-commerce brands, Re:amaze consolidates customer conversations from email, live chat, social media (Facebook, Instagram, Twitter), SMS, VOIP, and WhatsApp into a unified inbox where support agents can manage all interactions efficiently. The platform provides deep integrations with e-commerce platforms including Shopify, BigCommerce, Magento, and WooCommerce, allowing agents to view order history, process refunds, and modify orders directly within the support interface without switching between tools. Re:amaze's live chat feature includes proactive messaging capabilities that can automatically engage website visitors based on browsing behavior, cart contents, or time on page, helping convert visitors into customers. The platform's chatbot builder, called Cues, enables businesses to create automated workflows that handle common inquiries such as order tracking, return policies, and frequently asked questions. Re:amaze includes a FAQ and knowledge base builder with an embeddable widget that allows customers to search for answers directly on your website. The platform offers push campaigns for re-engaging customers through targeted push notifications. Re:amaze's reporting and analytics provide insights into response times, ticket volume, customer satisfaction, and individual agent performance. The platform also features a unique status page functionality for communicating service incidents to customers. With features like shared views, internal notes, and collision detection, Re:amaze helps teams collaborate effectively on customer issues. The platform integrates with tools including Slack, Stripe, Klaviyo, and various shipping providers.