ServiceNow

ServiceNow is a cloud-based enterprise platform that digitizes and automates workflows across IT, employee experience, customer service, and business operations. Originally built as an IT service management tool, ServiceNow has evolved into a comprehensive digital transformation platform used by over 80 percent of Fortune 500 companies. The Now Platform provides a unified architecture where organizations build, deploy, and manage enterprise applications with low-code development tools. IT Service Management remains the core offering, featuring incident management, problem management, change management, and asset management with ITIL-aligned best practices. Beyond IT, ServiceNow extends into HR Service Delivery for employee onboarding and case management, Customer Service Management for omnichannel support, and Security Operations for threat response automation. The platform includes a powerful workflow engine, AI-powered virtual agents, predictive intelligence for routing and categorization, and Performance Analytics for real-time operational insights. ServiceNow integrations connect with hundreds of enterprise systems including SAP, Salesforce, Microsoft, and AWS. The platform is SOC 2, ISO 27001, and FedRAMP certified, meeting the security requirements of government and highly regulated industries.