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Pricing, plan names, free plan availability, and trial details are checked against official provider pages before being used in ProPicked scores. Vendor relationships do not change rankings, scores, or recommendations.
Provider Pricing Facts
Provider pricing facts: Bitrix24 offers a free plan; Twenty CRM offers a free plan.
Source and Freshness Note
Source and freshness note: pricing, free-plan, and feature signals are compared from public provider data and updated comparison records. Last checked May 2026.
Bitrix24 vs Twenty CRM: Honest Comparison (2026)
Bitrix24
Free all-in-one business suite with CRM, project management, and team collaboration
Twenty CRM
Modern open-source CRM built for the next generation of sales teams
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Quick Verdict:
It's a tie — both score 7.6/10. Choose Bitrix24 for ease of use. Choose Twenty CRM for its unique strengths.
Both tools are evenly matched at 7.6/10. Both offer free plans. Bitrix24 stands out for free tier with unlimited users is unmatched in the market, while Twenty CRM excels at clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives.. However, Bitrix24 leads in our detailed feature analysis (8.4 vs 5.5).
| Feature | Bitrix24 | Twenty CRM |
|---|---|---|
| Overall Rating | 7.6/10 | 7.6/10 |
| Ease of Use | 8.1/10 | 7.2/10 |
| Features | 8.1/10 | 7.2/10 |
| Value for Money | 7.5/10 | 7.4/10 |
| Customer Support | 8.1/10 | 7.6/10 |
| Free Plan | Yes ✓ | Yes ✓ |
| Starting Price | $49/mo | $9/mo |
| Feature Score | 8.4/10 | 5.5/10 |
| Top Strength | Free tier with unlimited users is unmatched in the market | Clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives. |
| Biggest Weakness | Interface is cluttered and overwhelming for new users | Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing. |
| Best For | Small businesses wanting an all-in-one platform at zero cost | Is Twenty CRM free?Provider data indicates a free plan is available. |
| Winner | Tie (7.6/10) | |
What is Bitrix24?
Free all-in-one business suite with CRM, project management, and team collaborationBitrix24 is an ambitious all-in-one business platform that combines CRM, project management, team communication, document management, HR tools, and website building into a single solution. The free tier is remarkably generous, supporting unlimited users with core CRM functionality, task management, internal chat, and video conferencing. The CRM module includes contact and deal management, sales pipeline visualization, email marketing, telephony integration, and automated sales workflows. Project management features cover Kanban boards, Gantt charts, time tracking, and workload planning. The internal communication suite includes group chat, video calls for up to 48 participants, and a social intranet feed.
- +Free tier with unlimited users is unmatched in the market
- +Combines CRM, project management, communication, and HR in one
- +Self-hosted deployment option for full data sovereignty control
- •Small businesses wanting an all-in-one platform at zero cost
- •Teams needing CRM with built-in project management
- •Organizations requiring self-hosted deployment for data control
What is Twenty CRM?
Modern open-source CRM built for the next generation of sales teamsTwenty CRM is a SaaS tool for teams evaluating crm software in 2026. Modern open-source CRM built for the next generation of sales teams ProPicked's review is based on provider-published pricing, plan limits, feature availability, and customer review signals rather than sponsorship placement. Provider data highlights contact Management, deal Pipeline, email Tracking, reporting, custom Fields as tracked capabilities. The current rating is 7.6/10, with value, feature coverage, ease of use, and support considered separately so buyers can compare it against alternatives in the same category. Use this page to verify what Twenty CRM offers, where it is strongest, what trade-offs to check, and which competing tools may fit better before committing.
- +Clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives.
- +Provider-checked pricing context:Provider data indicates a free plan is available. Published entry pricing starts around $9/month.
- +Feature coverage is documented:Provider data highlights contact Management, deal Pipeline, email Tracking, reporting, custom Fields as tracked capabilities.
- •Is Twenty CRM free?Provider data indicates a free plan is available.
- •What should I verify before buying?Confirm current pricing, plan limits, cancellation terms, integrations, and support response expectations.
- •How does ProPicked score Twenty CRM?Ratings combine provider data, pricing checks, feature coverage, and public review signals across four dimensions.
Bitrix24 vs Twenty CRM: Key Differences
Bitrix24 vs Twenty CRM: Quick Verdict
Bitrix24 and Twenty CRM are neck and neck at 7.6/10 and 7.6/10. At this point, the best choice is whichever one clicks with how you work.
Choose Bitrix24 if:
- Free tier with unlimited users is unmatched in the market
- Combines CRM, project management, communication, and HR in one
- Self-hosted deployment option for full data sovereignty control
- You match the profile: small businesses wanting an all-in-one platform at zero cost
- Ease of use matters to you — Bitrix24 scores 8.1/10 here
Choose Twenty CRM if:
- Modern and clean UI unlike legacy CRMs
- Fully customizable data model
- Open-source with self-hosting option
- You match the profile: startups wanting a modern CRM without legacy complexity
- Budget is key — Twenty CRM starts at $9/mo vs $49/mo
Decision Summary
Who wins in each scenario? A quick look at how Bitrix24 and Twenty CRM compare across different buyer needs.
Both score 7.6/10 overall
Both score 7.5/10 on value
Ease of use: 8.1/10 vs 7.2/10
Features + support avg: 8.1/10 vs 7.4/10
Both are equally startup-friendly
Both offer free plans
Choose Bitrix24 if you need...
- ✓Free tier with unlimited users is unmatched in the market
- ✓Combines CRM, project management, communication, and HR in one
- ✓Self-hosted deployment option for full data sovereignty control
- !Interface is cluttered and overwhelming for new users
- !Individual features lack depth of dedicated specialized tools
Choose Twenty CRM if you need...
- ✓Clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives.
- ✓Provider-checked pricing context:Provider data indicates a free plan is available. Published entry pricing starts around $9/month.
- ✓Feature coverage is documented:Provider data highlights contact Management, deal Pipeline, email Tracking, reporting, custom Fields as tracked capabilities.
- ✓Lower starting price ($9/mo vs $49/mo)
- !Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- !Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Twenty CRM against at least two alternatives.
Our Take: Bitrix24 vs Twenty CRM
This is one of the closer matchups we've reviewed. Bitrix24 (7.6/10) and Twenty CRM (7.6/10) are separated by just 0.0 points — practically a statistical tie. Your decision should come down to workflow fit, not scores.
Where they differ: Bitrix24's biggest strengths are free tier with unlimited users is unmatched in the market and combines CRM, project management, communication, and HR in one. Twenty CRM, on the other hand, shines with clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives. and provider-checked pricing context:Provider data indicates a free plan is available. Published entry pricing starts around $9/month.. These reflect fundamentally different product priorities.
Both offer free plans, so you can test each one with zero risk before committing. We recommend trying both for a week with real data.
Bitrix24 vs Twenty CRM Score Comparison
| Category | Bitrix24 | Twenty CRM |
|---|---|---|
🏆Overall Score | 7.6 | 7.6 |
💫Ease of Use | 8.1▲ | 7.2 |
⚙Features | 8.1▲ | 7.2 |
💰Value for Money | 7.5▲ | 7.4 |
💬Customer Support | 8.1▲ | 7.6 |
Why These Scores? Our Reasoning
- +Free tier with unlimited users is unmatched in the market
- +Combines CRM, project management, communication, and HR in one
- +Self-hosted deployment option for full data sovereignty control
- -Interface is cluttered and overwhelming for new users
- -Individual features lack depth of dedicated specialized tools
- +Clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives.
- +Provider-checked pricing context:Provider data indicates a free plan is available. Published entry pricing starts around $9/month.
- +Feature coverage is documented:Provider data highlights contact Management, deal Pipeline, email Tracking, reporting, custom Fields as tracked capabilities.
- -Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- -Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Twenty CRM against at least two alternatives.
Bitrix24 vs Twenty CRM Pros & Cons
+Strengths
- ✓Free tier with unlimited users is unmatched in the market
- ✓Combines CRM, project management, communication, and HR in one
- ✓Self-hosted deployment option for full data sovereignty control
- ✓Built-in video conferencing supporting up to 48 participants
- ✓Website and online store builder included at no extra cost
- ✓Telephony integration with call recording and routing features
-Weaknesses
- ✗Interface is cluttered and overwhelming for new users
- ✗Individual features lack depth of dedicated specialized tools
- ✗Customer support response times can be slow on free tier
- ✗Performance can be sluggish with large amounts of data
+Strengths
- ✓Clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives.
- ✓Provider-checked pricing context:Provider data indicates a free plan is available. Published entry pricing starts around $9/month.
- ✓Feature coverage is documented:Provider data highlights contact Management, deal Pipeline, email Tracking, reporting, custom Fields as tracked capabilities.
-Weaknesses
- ✗Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- ✗Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Twenty CRM against at least two alternatives.
- ✗Review signals can lag product changes:New feature launches and pricing updates may not be reflected in public user feedback immediately.
Who Should Use Bitrix24 vs Twenty CRM?
Bitrix24 is ideal for
- •Small businesses wanting an all-in-one platform at zero cost
- •Teams needing CRM with built-in project management
- •Organizations requiring self-hosted deployment for data control
Twenty CRM is ideal for
- •Is Twenty CRM free?Provider data indicates a free plan is available.
- •What should I verify before buying?Confirm current pricing, plan limits, cancellation terms, integrations, and support response expectations.
- •How does ProPicked score Twenty CRM?Ratings combine provider data, pricing checks, feature coverage, and public review signals across four dimensions.
- •Match the provider's published plan limits against your expected seats, projects, contacts, storage, or usage volume.
- •Check whether the features you need are included in the entry plan or require an upgrade.
When NOT to Choose Bitrix24 or Twenty CRM
Knowing when a tool is the wrong fit is just as important as knowing its strengths
Skip Bitrix24 if...
- ✗Interface is cluttered and overwhelming for new users
- ✗Individual features lack depth of dedicated specialized tools
- ✗Customer support response times can be slow on free tier
- ✗Performance can be sluggish with large amounts of data
Skip Twenty CRM if...
- ✗Plan limits still need buyer verification:Always confirm usage caps, seat limits, and renewal pricing on the official provider site before purchasing.
- ✗Fit depends on workflow:Teams with complex integrations or strict compliance requirements should compare Twenty CRM against at least two alternatives.
- ✗Review signals can lag product changes:New feature launches and pricing updates may not be reflected in public user feedback immediately.
Bitrix24 vs Twenty CRM Decision Framework
Choose based on what matters most to you
Bitrix24 vs Twenty CRM Pricing
| Pricing Feature | Bitrix24 | Twenty CRM |
|---|---|---|
| Free Plan | ✓ Yes | ✓ Yes |
| Starting Price | $49/mo | $9/mo |
| Free Trial | 15 days | Not available |
| Number of Plans | 4 | 3 |
| Value Rating | 7.5/10 | 7.4/10 |
Bitrix24 Plans
- ✓Unlimited users
- ✓5GB storage
- ✓CRM and tasks
- ✓Calendar and drive
- +1 more
- ✓24GB storage per user
- ✓CRM automation
- ✓Online store
- ✓Email marketing
- +1 more
- ✓Everything in Basic
- ✓100GB storage per user
- ✓Workflow automation
- ✓Advanced CRM
- +1 more
- ✓Everything in Standard
- ✓1TB storage per user
- ✓Sales intelligence
- ✓HR automation
- +1 more
Twenty CRM Plans
- ✓Open source CRM
- ✓Unlimited contacts
- ✓Pipeline management
- ✓Custom objects
- +1 more
- ✓Managed hosting
- ✓Email sync
- ✓Calendar integration
- ✓Automations
- +1 more
- ✓Everything in Cloud
- ✓SSO and SCIM
- ✓Advanced security
- ✓Custom SLA
- +1 more
What You Get: Plan Feature Comparison
Comparing Bitrix24's Basic ($49/mo) vs Twenty CRM's Cloud ($9/mo)
| Feature | Bitrix24 | Twenty CRM |
|---|---|---|
| 24GB storage per user | ✓ | ✗ |
| CRM automation | ✓ | ✗ |
| Online store | ✓ | ✗ |
| Email marketing | ✓ | ✗ |
| Standard support | ✓ | ✓ |
| Managed hosting | ✗ | ✓ |
| Email sync | ✗ | ✓ |
| Calendar integration | ✗ | ✓ |
| Automations | ✗ | ✓ |
Which Should You Choose?
Bitrix24
Twenty CRM
Quick Buyer's Guide
Based on our analysis, here's who each tool is best suited for
- ✓Small businesses wanting an all-in-one platform at zero cost
- ✓Teams needing CRM with built-in project management
- ✓Users who need free tier with unlimited users is unmatched in the market
- ✓Is Twenty CRM free?Provider data indicates a free plan is available.
- ✓What should I verify before buying?Confirm current pricing, plan limits, cancellation terms, integrations, and support response expectations.
- ✓Users who need clear category fit:Twenty CRM is positioned for buyers comparing crm options, making it easier to benchmark against direct alternatives.
- ✓Teams with tighter budgets ($9/mo vs $49/mo)
Bitrix24 vs Twenty CRM: The Bottom Line
Neither Bitrix24 nor Twenty CRM pulls ahead — both earn 7.6/10.
## Our Verdict Bitrix24 and Twenty CRM are neck and neck at 7.6/10 and 7.6/10. At this point, the best choice is whichever one clicks with how you work. ### Choose Bitrix24 if: - Free tier with unlimited users is unmatched in the market - Combines CRM, project management, communication, and HR in one - Self-hosted deployment option for full data sovereignty control - You match the profile: small businesses wanting an all-in-one platform at zero cost - Ease of use matters to you — Bitrix24 scores 8.1/10 here ### Choose Twenty CRM if: - Modern and clean UI unlike legacy CRMs - Fully customizable data model - Open-source with self-hosting option - You match the profile: startups wanting a modern CRM without legacy complexity - Budget is key — Twenty CRM starts at $9/mo vs $49/mo With virtually identical scores, the best choice depends entirely on your workflow, budget, and which specific features you'll use daily.